Contact Us
How can we help?
We're a small team and we read every email personally. Whether you're trying to choose the right product, you need help with an order, or you have a question we haven't answered — we'd love to hear from you.
Email us
We respond within one business day, Monday through Friday. Often much faster.
What to include in your message
To help us help you faster, please include:
- Your order number (if applicable) — starts with #NL
- The product name you're asking about
- Photos if your item arrived damaged or you have a fit question
Frequently asked questions
Can I cancel my order?
Yes, if it hasn't shipped yet. Email us as soon as possible — we usually have a 1–3 business day processing window before orders ship.
Do you offer phone support?
Not yet. We're a small team and email lets us research your question carefully before responding. We promise faster, more accurate help by email than rushing through a phone call.
Are your products safe for medical use?
Our products are wellness and daily-living aids, not medical devices. For specific medical conditions, please consult your healthcare provider before purchasing equipment like lift chairs, transport chairs, or hearing devices.
Can I order for a senior community or care facility?
Yes! We'd love to work with you. Email us with your needs and we'll respond with bulk pricing and a dedicated point of contact.
Stay in touch
For new product launches, monthly caregiver tips, and exclusive subscriber discounts, subscribe to our newsletter from the homepage footer.