Frequently Asked Questions

Common questions, real answers

About our products

Are your products safe to use unsupervised?
Most of our products are designed for independent daily use. However, mobility aids like transport chairs, lift chairs, and tub transfer benches should be set up and tested with a caregiver present the first time.

Will the Bluetooth Hearing Aid Earbuds work for my parent's specific hearing loss?
Our hearing amplifier earbuds work well for mild to moderate hearing loss — the kind that makes group conversations and TV difficult. They aren't a replacement for prescription hearing aids if a doctor has diagnosed severe loss. When in doubt, we recommend trying them with our 30-day return policy.

Do you carry products for specific conditions like Parkinson's, arthritis, or post-surgery recovery?
Yes — our adaptive utensils, jar openers, and grip aids are designed specifically for hand tremors, arthritis, and weak grip. Browse our Daily Living and Kitchen & Dining collections.

About ordering

Can I order as a gift?
Absolutely. We don't include pricing on packing slips. Add a personal note in the order comments at checkout and we'll include it.

Do you offer discounts for caregivers or care facilities?
Yes — email nicolifesupport@gmail.com for bulk pricing.

Is my payment secure?
All payments are processed through Shopify Payments, encrypted with SSL. We never see your card details.

About shipping & returns

How long does shipping take?
Typically 7–15 business days for Canada and the US. See our Shipping Policy for full details.

What if it doesn't work for us?
30-day returns on most items. See our Return Policy for full details.

Still have questions?

We're real people. Email nicolifesupport@gmail.com and we'll respond within one business day.